Shipping & Return Policy

Effective Date: June 28, 2025

At Emy Store, we are committed to delivering your order safely and efficiently, while offering a flexible return policy in case something isn’t quite right.

📦 Shipping Policy

1. Processing Time

• All orders are processed within 1 to 3 business days.
• You will receive a confirmation email with tracking details once your order is shipped.

2. Shipping Times

Estimated delivery times:

• USA & Canada: 5–10 business days
• Europe: 7–12 business days
• Rest of the world: 10–20 business days

Please note: These are estimates. Actual delivery time may vary depending on your location and customs delays.

3. Shipping Rates

• Shipping costs are calculated at checkout based on your location and order size.
• Free shipping may be available for orders over a certain amount (check banner or promotion details on the site).

4. Customs & Duties

International orders may be subject to customs fees or import taxes. These charges are the responsibility of the customer.

🔄 Return Policy

We want you to love your purchase. If you’re not satisfied, we accept returns within 14 days of delivery.

Return Conditions:

• Items must be unused, in original condition, and in their original packaging.
• Items like gift cards, digital products, or custom-made items are not returnable.

Return Process:

1. Contact us at contact@emystore.biz with your order number and reason for return.
2. We’ll provide instructions and a return address.
3. Once we receive and inspect your item, we’ll issue a refund to your original payment method.

Note: Return shipping costs are the buyer’s responsibility unless the item is damaged or incorrect.

🔁 Exchanges & Damaged Items

If your item is damaged, defective, or not what you ordered:

• Contact us within 48 hours of delivery with clear photos.
• We will offer a replacement, store credit, or full refund.

📩 Need Help?

For any shipping or return inquiries, please reach out:
📧 Email: contact@emystore.biz
🌐 Website: https://emystore.biz