Refund Policy
Effective Date: June 28, 2025
At Emy Store, your satisfaction is our priority. If you’re not fully happy with your purchase, we’re here to help. Please read our refund policy carefully to understand your rights and options.
1. Returns
We accept returns within 14 days of receiving your order.
To be eligible for a return:
- The item must be unused, in its original packaging, and in the same condition you received it.
- Proof of purchase or order number is required.
Items that cannot be returned:
- Gift cards
- Digital downloads
- Personalized or custom-made items
- Final sale items
2. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original method of payment within 5–10 business days.
Please note:
- Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective item).
- If your refund is late, please check with your bank or payment provider first before contacting us.
3. Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at: contact@emystore.biz
4. Damaged or Incorrect Items
If your order arrives damaged, defective, or you received the wrong item, please contact us within 48 hours of delivery with clear photos. We’ll arrange a replacement or refund as soon as possible.
5. Return Shipping
To return a product, please email us at contact@emystore.biz and we’ll provide the return address and instructions.
- You will be responsible for paying the return shipping cost unless the item is damaged or incorrect.
- We recommend using a trackable shipping service and keeping proof of shipment.
6. Contact Us
For any questions regarding refunds or returns, feel free to contact us:
📧 Email: contact@emystore.biz
🌐 Website: https://emystore.biz
